Last updated: 13 September 2025
1. Who we are
TravelWave Agency (“we”, “us”, “our”) provides travel planning and related services.
Address: 313B Turcotte Road, Janetshire, TAS 2177, Australia
Phone: +5976544846 • Email: hello@travelwave.agency
Company No.: 91780081
2. Scope
This policy explains how we collect, use, disclose, and protect personal data when you visit our website, contact us, or use our services.
3. Data we collect
- Information you provide: name, contact details, passport data, dates of birth, traveler preferences, special requests, payment details (processed via compliant providers), correspondence.
- Automatic data: device data, IP address, browser type, pages viewed, interactions, approximate location, via cookies and similar technologies.
- From partners: where necessary to deliver your bookings (e.g., airlines, hotels, tour operators) and from analytics/advertising tools when you consent.
4. Why we use your data (legal bases)
- Provide services and fulfill contracts (trip design, quotes, bookings, support).
- Operate and improve our site and services (analytics, performance, troubleshooting). Basis: consent where required, otherwise legitimate interests.
- Marketing with consent (where applicable) and service communications you request.
- Legal, compliance, and fraud prevention (record-keeping, security, regulatory obligations).
5. Cookies and similar technologies
We use cookies for analytics and to enhance your experience. You can accept, decline, or customize via the cookie banner on this site. Preferences are stored in your browser (localStorage) as noted in the banner.
- Analytics cookies: help us understand site usage and improve content.
- Experience cookies: remember settings and improve usability.
You may withdraw or change consent anytime by reopening “Cookie preferences” from the banner (clear your saved preference if the banner is hidden). You can also control cookies in your browser settings. Note: blocking some cookies may impact site functionality.
6. Analytics and advertising
We may use Google Analytics/gtag and Meta (Facebook) Pixel to measure performance and, where enabled, tailor content. These providers set their own cookies and receive usage data. Where required, we rely on your consent via our cookie controls.
- Google: https://policies.google.com/privacy
- Meta: https://www.facebook.com/policy.php
We do not sell personal information. We may “share” limited data for cross-context advertising only if you consent to such cookies; you can opt out by declining analytics/experience cookies in our cookie preferences.
7. Sharing your data
We share data only as needed to deliver and support your trip and site experience:
- Suppliers and partners: airlines, hotels, tour operators, transfer providers.
- Payment processors: to securely process payments (PCI-compliant).
- Service providers: hosting, analytics, security, communications.
- Legal and compliance: to comply with law, enforce terms, or protect rights.
8. International transfers
Due to the global nature of travel, your data may be transferred internationally. We take reasonable steps to ensure appropriate safeguards consistent with applicable laws.
9. Data retention
We retain personal data only as long as necessary for the purposes described, including fulfilling bookings, complying with legal/financial record-keeping, and handling disputes. Documents like passports are retained only as long as needed for booking and compliance, then deleted or securely archived per policy.
10. Security
We apply administrative, technical, and physical measures to protect personal data (least-privilege access, secure forms, and vetted processors). No system is 100% secure; we continuously improve controls.
11. Your rights
- EU/UK (GDPR): access, rectify, erase, restrict, portability, object, and withdraw consent where processing is based on consent.
- Australia: access and correction under applicable privacy principles.
- California (CPRA): know/access, correct, delete, and opt out of sale/share (we do not sell; cookie settings let you opt out of “sharing”).
To exercise rights, email hello@travelwave.agency. We may need to verify your identity. You may also designate an authorized agent where applicable.
12. Children
Our site is not directed to children under 16. We only process minors’ data to fulfill bookings provided by a parent/guardian.
13. Third-party links
Our site may link to external websites with their own privacy policies. We are not responsible for their practices.
14. Changes to this policy
We may update this policy. Material changes will be posted here with an updated “Last updated” date.
15. Contact
TravelWave Agency, 313B Turcotte Road, Janetshire, TAS 2177, Australia
Phone: +5976544846 • Email: hello@travelwave.agency